M-KOPA, a pioneering leader in connected asset financing and technology-driven financial inclusion, is expanding its team in Kenya. With a mission to make life-enhancing products and services accessible to underserved communities, M-KOPA has grown into a dynamic company serving millions of customers across Africa. The organization combines finance, technology, and innovation to deliver transformative solutions in clean energy, smartphones, healthcare, and financial services.

If you are passionate about impact, innovation, and customer service, M-KOPA offers the opportunity to work with a high-performing team that values growth, inclusivity, and the empowerment of communities. We are currently recruiting for multiple roles in customer support and telesales quality assurance. Each position offers a chance to contribute to M-KOPA’s vision of building a better future for millions of people.

Below are the available opportunities:

Location: KenyaDepartment: Finance, Lending and Investments

The Telesales Quality Assurance Analyst plays a crucial role in ensuring the delivery of high-quality interactions between M-KOPA and its customers. This position is designed to uphold standards of excellence in customer engagement, helping the company maintain strong customer trust while meeting business objectives.

This role is vital for driving consistency and excellence in M-KOPA’s telesales operations. The right candidate will be analytical, detail-oriented, and passionate about improving customer experience.

Location: Nairobi, KenyaDepartment: Finance, Lending and Investments

The Customer Care Representative – Activations position focuses on helping customers successfully activate M-KOPA products and services. This role requires strong communication skills and a customer-first mindset to ensure seamless onboarding.

This position ensures that customers receive the right support at the start of their journey, setting the stage for a positive and long-lasting relationship with M-KOPA.

Location: Nairobi, KenyaDepartment: Finance, Lending and Investments

The Customer Care Representative – Calls is responsible for handling inbound and outbound calls, addressing customer inquiries, and ensuring issues are resolved quickly and effectively. This role supports M-KOPA’s mission of delivering exceptional service with every interaction.

By maintaining high-quality customer communication, this role directly contributes to building customer loyalty and trust. It is well-suited for individuals who are patient, attentive, and committed to problem-solving.

Location: Nairobi, KenyaDepartment: Finance, Lending and Investments

The Customer Care Representative – Payments and Chats focuses on assisting customers with payment-related issues while providing real-time support through digital chat platforms. This hybrid role combines financial accuracy with effective written communication.

This role is crucial in ensuring that financial processes remain smooth and transparent for M-KOPA customers, while also supporting the growing demand for digital-first customer service channels.

At M-KOPA, every team member contributes to a greater mission—empowering underserved communities through access to life-changing products and services. By joining the team, you will:

Whether in telesales, customer service, or payments support, each of these roles offers a chance to make a real difference. M-KOPA values individuals who bring dedication, creativity, and a problem-solving mindset to their work.

Interested candidates who are passionate about joining M-KOPA and making a positive impact should apply through the official M-KOPA careers platform.