The Kenya National Examinations Council (KNEC) has outlined the process of replacing lost or damaged KCPE or KCSE certificates.

The process is entirely online via the Query Management Information System (QMIS), ensuring secure and efficient application management.

Applicants must upload the following as part of their online application:

Applicants must ensure that their names on the ID, passport, or birth certificate match those used during the examination.

Legal name changes must be supported by official documents, such as a marriage certificate, a Kenya Gazette notice, or Sworn affidavits.

Step 1: Access the QMIS PortalAll applications for the replacement of academic certificates are done online through KNEC’s Query Management Information System (QMIS).

Step 2: Create a QMIS Account

Step 3: Fill Out the Application Form

Step 4: Upload Required Documents

Payment and Fees:

The certification fee is KSh 5,220 per examination results certification letter.

After KNEC verifies the uploaded documents, a unique Pay-bill and account number will be sent via SMS to the mobile number used during registration.

Applicants can make payment via M-Pesa.

Collection of Certification Letters:

Applicants are required to collect their certification letters in person at KNEC offices once they receive an SMS alert that the letter is ready.

Applicants under 18 must be accompanied by a parent or official guardian, who must present their original ID and the minor’s birth certificate. Uncollected letters will be disposed of two years after the date of application without refund.

Processing Time

KNEC states that the replacement certificate is processed within 15 working days after all requirements are fulfilled.

Applicants who fail to meet all requirements or whose information differs from KNEC records may have their applications declined.

In such cases, applicants must delete the old application and reapply with the correct information and documents.

Contact Information

Applicants can visit the KNEC Head Office located at New Mitihani House, Popo Road, Nairobi. They may also reach the council via email at or .

Additional information is available on the official KNEC website: https://www.knec.ac.ke.

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