The Central Bank of Kenya (CBK) has successfully attained the ISO/IEC 20000-1:2018 Certification for its Information Technology Service Management (ITSM).

CBK announced the achievement on Tuesday.

“The Central Bank of Kenya (CBK) announces that it has successfully attained the ISO/IEC 20000-1:2018 Certification for its Information Technology Service Management (ITSM),” the bank said, marking a major milestone in its drive for operational and service excellence.

The bank described the achievement as a “major milestone in the Bank’s journey toward operational and service excellence,” underlining its commitment to maintaining the highest standards in operations.

The certification process began in March 2023, aligned to CBK’s 2021-2024 Strategic Plan, which emphasised operational excellence.

As the initiative progressed, it was integrated into the 2024-2027 Strategic Framework under the pillar of service excellence.

CBK highlighted the broader strategic impact of the certification, stating that it “further supports CBK’s strategic priorities of resilience, sustainability, digital transformation, and human capital development, by ensuring that the Bank consistently delivers value through structured, internationally recognised service management processes.”

The International Organisation for Standardisation (ISO), a globally recognised independent body that sets and publishes international standards, describes ISO certification as “a vital benchmark for organisations worldwide, validating adherence to best practices across various fields, including quality management, information security, and environmental sustainability.”

The ISO/IEC 20000-1:2018 Certification confirms that CBK meets rigorous international standards in IT service management, ensuring the delivery of reliable, efficient, and secure services.