The Nairobi Hospital has suspended its recently announced price review after eight major insurance companies halted their services, citing an increase in treatment costs announced by the hospital.

In a statement issued on Monday, August 11, the hospital said that this followed a request from its insurance partners.

“Following a productive strategic meeting held today with key insurance providers, The Nairobi Hospital has agreed to suspend the implementation of its recently announced price review, effective immediately,” the hospital said.

“This decision, made in good faith, responds to requests from our valued insurance partners to allow for further consultation and collaborative dialogue.”

The hospital confirmed that senior representatives from several leading medical insurance providers attended the meeting, including Old Mutual, CIC, Britam Health, AAR, First Assurance, Heritage, Kenindia, Kenya Alliance, G.A. Madison, Fidelity and Minet.

Open and constructive discussions were held to address concerns over the proposed pricing structure, ensuring alignment with the hospital’s shared commitment to patient-centred care.

“The Nairobi Hospital remains dedicated to fostering strong partnerships with all stakeholders while upholding its mission to deliver accessible, high-quality healthcare to the community,” the statement added.

“We look forward to continued engagement with our insurance partners to ensure sustainable solutions that prioritise the well-being of our patients.”

The eight companies that have suspended their services are Madison Insurance, First Assurance, Minet, Old Mutual, Britam, AAR, CIC and Pacis Insurance.

AAR Insurance noted that the recent cost increase raises concerns about the long-term affordability of healthcare for its customers.

“With our customers’ best interests at heart, we engaged The Nairobi Hospital in open and constructive discussions, aiming to agree on a more sustainable, volume-based model that would safeguard both quality and affordability,” the statement read in part.

Despite sincere efforts from both parties, however, mutually acceptable terms could not be reached. As a result, AAR Insurance members will have temporary access to The Nairobi Hospital suspended, effective Monday, August 11, 2025.

CIC Group, on the other hand, announced that it would suspend the services from Tuesday, August 12.

“We have been engaging The Nairobi Hospital on the cost of care at their facility. As you may be aware and may have picked from the reports (specifically average cost report) that we share with you, the provider has significantly revised their prices,” the statement read in part.

“We consider their rates not only unsustainable, but those that cannot be remedied, not even with a premium revision. As our intention is to safeguard the sustainability of the policies we administer and the operations of our organisation, we have been engaging the provider on the revision but have regrettably not been able to reach a mutually agreeable position.”