M-Pesa Africa is the continent’s largest fintech platform, serving more than 60 million customers and 5 million businesses across eight countries. Every day, we power over $1.2 billion in transactions, helping people and organizations send and receive money, make payments, access affordable credit and savings solutions, and grow their wealth.

We are proud to be behind Africa’s leading super app – the M-Pesa Super App – a transformative digital ecosystem that enables financial inclusion and prosperity for millions. True to our purpose, Transforming Lives, we are committed to building innovative solutions that empower communities, businesses, and individuals. Our success is only possible when our customers and communities thrive.

As we continue to expand our footprint and enhance our digital financial ecosystem, we are looking for an experienced and highly skilled professional to join us as Manager – Change, Release & Transition. This role is critical in ensuring that new systems and services are introduced into production in a controlled, compliant, and seamless way that guarantees operational stability while delivering maximum value.

The Manager – Change, Release & Transition will be responsible for overseeing and coordinating change, release, and transition processes across M-Pesa Africa. This leadership role requires a strong balance of technical knowledge, stakeholder engagement, governance, and people management skills.

You will play a key role in driving operational readiness, ensuring risk mitigation, and supporting collaboration between technical and business stakeholders. Ultimately, your leadership will ensure that every change and release cycle is executed in a manner that is controlled, efficient, and value-driven.

M-Pesa Africa is part of Safaricom, East Africa’s leading telecommunications company. Safaricom connects more than 42 million customers, supports over one million jobs directly and indirectly, and contributes significantly to the region’s economy, with an estimated economic value of KES 362 billion ($3.2 billion) as of 2021.

We are listed on the Nairobi Securities Exchange (NSE) with revenues of KES 298 billion ($2.5 billion) as of March 2022. Since its founding in 1997, Safaricom has grown to become an innovation powerhouse, with M-Pesa – launched in 2007 – emerging as one of Africa’s greatest fintech success stories.

Today, M-Pesa Africa continues to redefine digital financial services, pioneering solutions that promote inclusion, empower businesses, and transform lives.

If you are passionate about financial technology, thrive in fast-paced environments, and have the leadership and expertise to drive change, release, and transition management at scale, we want to hear from you.

The application deadline is 30th September 2025, 03:00 EAT.


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