The Social Health Authority (SHA) manages the Social Health Insurance Fund (SHIF), Primary Health Care Fund (PHCF), and the Emergency, Chronic, and Critical Illness Fund (ECCF).

SHIF covers a range of services, including screening, mental health support, and cancer screening. On the other hand, ECCIF covers significant costs for emergency and long-term illnesses after SHIF benefits are depleted.

Registered members can check their contribution status through several convenient platforms, namely: the SHA Self-Service Portal, Mobile App, or by using a USSD code. Each option gives you access to your registration details, payment status, and linked healthcare provider.

The SHA portal provides an easy-to-use interface for verifying your SHIF information online.

Steps:

The portal also allows you to update your personal details, register dependents, and change your preferred hospital.

Mobile app

The mobile app is a user-friendly option for those who prefer accessing services via smartphone.

Steps:

If you don’t have access to the internet or a smartphone, the USSD service is a fast and accessible alternative.

Steps:

Note that the USSD service is available 24/7 and is free of charge.

Visit a Huduma Centre or SHA offices (in-person option)

If you encounter issues online or prefer face-to-face assistance:

You can also check your SHIF membership and contribution status via SMS by sending a message in the format [ID>Space>Your ID Number] (e.g., ID 12345678) to 21101.

You’ll receive a reply with your account status, last payment date, and coverage details, but note that this service may incur additional charges.

When you check your SHIF status, the system may return one of several results. If your status is marked “Active,” this means that you are successfully registered with SHIF, and your contributions are up to date.

An “Inactive” status indicates that you are registered but have not made any recent contributions, which may affect your coverage.

If your status appears as “Pending,” it means your registration or payment is still being processed and may require a short wait before full activation. A status of “Not Found” suggests that your information does not exist in the SHIF system.

In this case, you may not have registered yet, or there could be an error in the details you provided.

If you encounter issues while checking your SHIF status—such as missing information, incorrect details, or unexpected results—there are several steps you can take.

First, double-check that you have entered your National ID number correctly. Even a small mistake can result in your record not being found. If you’ve recently made a payment, allow at least 24 to 48 hours for the system to update. It’s also advisable to keep your M-PESA confirmation messages or reference numbers as proof of payment for follow-up purposes.

If your linked health facility appears incorrect, you can update it easily through the SHA Self-Service Portal or the SHIF Mobile App. Should the issue persist despite your efforts, contact SHA support directly or visit a Huduma Centre or SHIF office for further assistance.

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