The Kenya Revenue Authority (KRA) has announced a four-hour scheduled maintenance of the iTax system, warning users that the platform will be temporarily unavailable.

The maintenance will take place from Thursday, 18th September 2025, at 10:00 PM to Friday, 19th September 2025, at 2:00 AM.

All iTax users will be affected during this period, and KRA has urged taxpayers to plan their transactions ahead of time.

“We apologise for any inconvenience caused and advise users to complete urgent filings before the scheduled downtime,” read the KRA statement.

The authority stressed that maintenance is necessary to ensure the smooth operation and reliability of the iTax platform, which is used nationwide for tax submissions and payments.

ITax is an online-based electronic system that provides a fully streamlined and integrated automated solution for online tax payment and filing systems.

Additionally, the system includes status validation of domestic taxes.

This internet-based electronic system was developed and maintained by the renowned TATA Consulting Services.

Additionally, KRA iTax allows one to update their tax registration details and file tax returns using Microsoft Excel.

On the other hand, it allows one to open an account, register all tax payments, and make status enquiries with real-time monitoring of their account.

KRA is a government parastatal established by an Act of Parliament, Chapter 469 of the laws of Kenya, which became effective on 1st July 1995.

The Authority is charged with collecting revenue on behalf of the government of Kenya.

Subsequently, the body is mandated to assess, collect, and account for all revenues in accordance with the written laws and the specified provisions of the written laws.

Likewise, it advises on matters relating to the administration and collection of revenue under the written laws or the specified provisions of the written laws.

KRA pledged to address challenges faced by the informal sector in a bid to incentivise and onboard the sector’s players into the tax net.

Speaking during the 2023 Annual Tax Summit, Commissioner General Humphrey Wattanga said that the sector, which is estimated to employ about fifteen million people, accounting for 83 per cent of the country’s total labour force, has a great tax potential and should be facilitated to uphold compliance.

“One of the initiatives under KRA’s tax base expansion programme is netting the informal sector into the tax bracket, the majority of whom are the MSMEs. This, therefore, informs the need to design strategies and policy interventions to enable Kenya Revenue Authority to tap this sector into the tax bracket,” said Wattanga.

Likewise, the taxman is playing a crucial role in the realisation of President William Ruto’s vision, especially in funding the budget through revenue collection.

To ramp up tax collection, the authority, in partnership with the Kenya Defence Forces, trained and deployed Revenue Assistants across the country. 

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