Football fans were left stranded on Tuesday, August 19 after the Mookh ticketing website crashed as sales for the upcoming African Nations Championship (CHAN) quarter final between Kenya and Madagascar at Kasarani Stadium were set to begin from 12 noon.

The highly anticipated clash, scheduled to be played at Kasarani Stadium on Friday, August 22, had drawn massive demand, with supporters rushing online to secure tickets by the time of going to press.

However, instead of purchasing access, thousands were greeted with error messages and frozen pages, sparking frustration across social media. As observed by Viral Tea, they were met with “Error 1200: This website has been temporarily rate limited.”

“Too many requests for chan.mookh.com. Try again later,” read another message from the website.

Fans took to X (formerly Twitter) and Facebook to air their grievances, with many accusing the ticketing provider for not predicting a flood of requests to come their way.

The collapse of the ticketing system comes at a time when the Confederation of African Football (CAF) has placed strict regulations on match attendance, requiring controlled digital ticketing to curb overcrowding and security breaches.

The Kenya Football Federation (FKF) had announced Mookh as its official ticketing partner in an effort to streamline access and avoid the chaotic scenes witnessed in past fixtures.