Air India has hit the headlines again for all the wrong reasons. This time, passengers aboard Air India’s flight 180 were shocked when they spotted cockroaches roaming about on seats during flight. The presence of the cockroaches in the cabin was acknowledged by the airline.

“On flight AI180 from San Francisco to Mumbai via Kolkata, two passengers were unfortunately bothered by the presence of a few small cockroaches on board,” the airline told the media.

“Despite our regular fumigation efforts, insects can sometimes enter an aircraft during ground operations. We will be undertaking a comprehensive investigation to determine the source and the cause of this incident and implement measures to prevent recurrence. We sincerely apologize for any inconvenience caused to the passengers.”

The airline has previously been accused of having compromising hygiene standards online. A while back, a passenger complained that they had found a dead bug in their on-flight meal. Passengers have also lamented over cabin lavatories that are not clean, broken seats, and malfunctioning infotainment systems onboard.

A traveler recently reviewed their experience with the airline as follows;

“I recently flew Air India Mumbai to Hyderabad expecting at least decent service. Instead, I was met with one of the most unhygienic conditions I have ever seen on a flight. The window was coated in grease and had strands of hair stuck to it—absolutely disgusting and clearly not cleaned before my flight,” they said.

“My seat was filthy, with visible dirt and what appeared to be dandruff or skin flakes from a previous passenger. This is not just unclean, it is a serious health hazard in a confined space where hygiene should be a priority. I genuinely felt sick to my stomach witnessing this. How can a national carrier allow such negligence in basic cleanliness? This isn’t just poor service; it’s a biohazard that puts passengers at risk of infections and allergies.”