Whether you’ve lost your ID, had your passport stolen, or need to make an insurance claim, you will need a police abstract.

This official report, issued by the Kenya Police Service, provides a summary of incidents such as theft, loss, or crime, and serves as proof that the matter was reported to the authorities.

In the past, obtaining a police abstract meant a trip to the nearest police station, standing in long queues, and filling out paper forms.

Kenyans can now apply for a police abstract entirely online via the Kenya police portal.

A police abstract serves various legal and administrative purposes. Among the most common reasons to obtain one:

Lost Identification: Required when replacing a national ID, passport, or driver’s license.

Insurance Claims: Insurers often demand a police abstract to verify theft or damage before processing claims.

Banking: Needed to replace lost or stolen bank cards.

Before beginning your online application, make sure you meet the basic requirements:

Have a valid email address and mobile number

Ensure you have internet access and a payment method like M-Pesa

Visit www.ecitizen.go.ke, log in, or register with your ID, email, and mobile number.

Once logged in, navigate to the Police Abstract section on the dashboard.

Input your personal details and incident information. Be specific about the type of report — lost ID, stolen passport, damaged property, etc.

Attach scanned copies of relevant documents, such as your ID or details of the stolen item.

Payment can be made using M-Pesa or a debit/credit card. Follow the prompts to complete the transaction securely.

Double-check all your entries and click Submit.

You’ll receive an SMS or email once the abstract is ready, usually within 1–3 business days.

Once approved, log back into e-Citizen to download the PDF version of your police abstract.

Make sure your payment goes through before submitting, and keep your e-Citizen login details safe for future use.

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