The National Transport and Safety Authority (NTSA) has fully digitised the process of acquiring the new generation reflective number plate.

Vehicle owners, companies, and motor dealers can complete the entire application on the government’s eCitizen portal without visiting NTSA offices.

The procedure is simple if followed step by step.

Use your national ID number and password to sign in.

New users must register first, providing personal details and a valid email address to receive updates.

Access NTSA Service Portal

Once logged in, select the NTSA Service Portal (New).

This is where all motor vehicle services are available.

From the menu, select “Motor Vehicle Services”, then click on “Reflective number plates” to begin the application.

Indicate whether you require a single (rear only) or a pair of the plates for both front and back.

You will also be asked to pick your preferred collection office, usually an NTSA centre or a designated Huduma Centre, where the plates will be delivered.

Upload Required Documents

Prepare your documents in advance and merge them into one PDF file.

Typically, you need a copy of the vehicle logbook and clear photos of the current number plates.

Upload this file to the application portal as instructed.

Confirm and Submit Application

Scroll to the declaration section and tick the box to confirm the information provided is correct.

Preview the details carefully, then click Submit to move to the payment stage.

The fee is KSh 1,550 for a single plate or KSh 3,050 for a pair.

Payment is made directly on eCitizen through available options such as M-PESA, debit card, or online banking.

Ensure you receive the payment confirmation message before proceeding.

Receive notification and collect the number plate

After successful submission and payment, NTSA will process your request within approximately seven working days.

You will receive an SMS once the reflective number plate is ready. Carry your national ID and the eCitizen payment receipt to the collection centre you selected to pick them up.

This streamlined digital process eliminates the need for physical visits and long queues.

By carefully following these steps, vehicle owners can quickly replace old number plates with the secure, reflective new generation plates required by Kenyan traffic regulations.

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