Safaricom Business, the enterprise arm of Safaricom PLC, is steadily cementing its position as a key driver of Kenya’s digital transformation.

Tasked with designing and delivering innovative products and services for organisations ranging from small startups and mid-sized firms to large corporates and government institutions, the division is evolving into a full-scale business technology partner.

Its mission is to enable businesses to thrive in a connected world. This marks a significant shift from Safaricom’s traditional role as a provider of mobile voice and internet services to one of Kenya’s leading providers of integrated Information and Communication Technology (ICT) solutions and digital transformation.

Over the years, Safaricom Business has broadened its portfolio to include six major categories of solutions: connectivity, cloud computing, Internet of Things (IoT), cybersecurity, financial services, and ICT professional services.

The services offered:

Connectivity at the Core

Reliable internet connectivity remains the backbone of business operations, and Safaricom Business continues to leverage its expansive 4G network and growing 5G footprint to deliver secure, high-speed connections.

From fibre solutions for offices and institutions to wide area networks linking multiple branches, the company is ensuring that organisations across Kenya have the digital infrastructure they need to operate seamlessly.

Cloud and Hosting Services

Recognising the growing demand for agile and cost-effective IT solutions, Safaricom Business offers cloud computing, website hosting, and secure data centre services. These solutions help companies reduce the cost of setting up physical infrastructure while ensuring scalability and resilience in an increasingly competitive landscape.

Driving IoT Adoption

Though still nascent in Kenya, the Internet of Things is expected to revolutionise industries such as logistics, energy, and agriculture. Safaricom Business is already laying the groundwork through fleet management tools, smart utilities, and agritech solutions designed to give enterprises real-time data for operational efficiency.

Securing the Digital Economy

Cybersecurity has become one of the most urgent challenges for organisations. Safaricom Business is addressing this through managed security services, endpoint protection, and compliance audits, ensuring businesses are better protected against fraud, ransomware, and phishing attacks.

M-PESA for Business

With M-PESA entrenched as Kenya’s dominant mobile money platform, Safaricom Business has created solutions to integrate payments into business systems. From e-commerce checkout integrations to bulk payment platforms for salaries and supplier disbursements, these offerings are streamlining how money moves in the economy.

Professional ICT Services

Beyond technology deployment, Safaricom Business provides consulting, systems integration, and training to help organisations unlock the full value of digital tools. This approach positions the division not just as a service provider, but as a partner in digital transformation.

Recent milestones highlight the strength of this strategy. In 2025, Safaricom was named Best in Digital Technology at the CIPS Africa Awards, improved M-PESA’s capacity to handle 8,000 transactions per second by 2026, and supported the Devolution Conference with KSh5 million in funding.

As Kenya’s economy becomes increasingly digital, Safaricom Business is playing a central role in shaping how organisations innovate, remain competitive, and thrive in a connected future.