If there’s one lesson I’ve learned over the years advising Kenyan businesses, it’s that disputes are inevitable. It doesn’t matter how many plans you’ve made; how strong your policies are or how well you know your colleagues – conflicts will arise.

The real question is, how will you deal with them? And if you go that route, when will you get your day in court? Courts in Kenya are clogged. In 2022, magistrates’ courts reported over 233,000 delayed cases, and backlogs in the High Court are equally daunting.

I have witnessed firsthand how even small contractual disagreements can turn into years-long court battles, draining time, cash, and energy. That’s where Alternative Dispute Resolution (ADR) comes into play. Processes like mediation and arbitration aren’t just legal tools, they are business tools. They are a way to protect your company’s most valuable assets: relationships, reputation, and working capital.

Take confidentiality, for example. Litigation is public. Trade secrets, pricing models, and strategic decisions can end up exposed. ADR keeps sensitive matters private. Beyond that, it gives you control. You choose timelines, procedures, and even the arbitrators. You decide the language of the process. You tailor it to your business, not the court’s calendar. In my experience, this flexibility often makes the difference between a dispute that disrupts operations and one that is resolved efficiently.

Yet despite these benefits, many contracts barely touch on ADR – or at least do so very poorly. A 2021 study by the Nairobi Centre for International Arbitration found that 22.4% of commercial contracts surveyed had no ADR clause at all, and another 20% of respondents didn’t know ADR existed. Many clauses are copied from templates and fail to address critical elements like the seat of arbitration, appointing authority, or preconditions for triggering the process. These oversights can stall a resolution and leave your business exposed at the worst possible time.

The good news is that ADR works, and it does so with brilliant efficiency. Court-Annexed Mediation has a 92.3% success rate with continued growth recorded. These mechanisms don’t just resolve disputes; they free up cash and energy to focus on growth.

Most importantly, they preserve relationships. I’ve seen partnerships salvaged through mediation where litigation would have destroyed trust. Arbitration, while more formal, avoids the public spectacle of a courtroom and allows parties to move forward strategically.

ADR isn’t just about legal compliance. It’s about embedding a solid mindset of dispute resolution within the business. Companies that proactively embed ADR clauses are more resilient, more strategic, and better able to navigate uncertainty. If there’s one insight, I want business leaders to take away, it’s this: don’t wait for a dispute to force your hand.

Embed ADR into your contracts now, and you protect more than just your legal rights, you protect your business.