In today’s rapidly evolving financial sector, technology is at the heart of service delivery. Banks and financial institutions are increasingly investing in robust digital platforms to streamline operations, improve efficiency, and deliver seamless services to customers. Core Banking Systems (CBS) play a central role in this transformation, serving as the foundation for everyday transactions, customer relationship management, compliance, and long-term growth.

As one of the leading financial institutions in the region, we remain committed to innovation, reliability, and customer excellence. To maintain this competitive edge and meet the growing demands of the modern banking environment, we are seeking a seasoned professional to take on a highly critical role in our technology division. This exciting opportunity is for a Finacle Support Manager, a role designed for individuals with a strong background in banking applications, system integration, and technology-driven solutions.

The position offers an opportunity to make a direct impact by ensuring the efficient operation and continuous improvement of the Finacle Core Banking Solution (CBS). The successful candidate will not only work to resolve system challenges but also proactively introduce innovations that strengthen the bank’s operations and elevate customer satisfaction. If you are passionate about technology, thrive in high-pressure environments, and enjoy being at the center of innovation, then this role is an excellent match for you.

This job advert provides details about the role, expectations, required skills, and the application process. Interested applicants are encouraged to read carefully and apply before the deadline.

The Finacle Support Manager will be based at the Head Office, reporting directly to the Business Systems Support Manager. The position requires a strong mix of technical knowledge, problem-solving abilities, and stakeholder management skills. As the custodian of the Finacle CBS across the bank’s branches and headquarters, you will be expected to implement, configure, support, and maintain the system to ensure continuous availability and peak performance.

The role is dynamic and multifaceted. It encompasses technical responsibilities such as system testing, patch management, and troubleshooting, as well as business-focused activities like stakeholder engagement, vendor management, and supporting fraud investigations. By blending these areas, the Finacle Support Manager becomes a vital link between technology and business operations.

Your success in this role will not only keep the bank’s systems running but also contribute to innovations that align technology with business strategy.

The Finacle Support Manager will be tasked with a variety of responsibilities to ensure the optimal use of the Core Banking System. These include but are not limited to:

To excel in this position, the successful jobholder must demonstrate a strong mix of academic knowledge, technical expertise, and personal attributes. The following are the minimum qualifications and skills required:

Choosing this role means joining a forward-thinking financial institution that values innovation, teamwork, and professional growth. By becoming part of our technology team, you will have the opportunity to:

This is not just a job—it’s a chance to shape the future of banking and grow your career in an environment that encourages innovation and rewards excellence.

The application deadline for this role is 26th September 2025. Applicants are advised to submit their applications before this date to be considered. Late applications will not be reviewed.

If you are ready to embrace this opportunity and contribute your expertise to a dynamic and innovative team, we encourage you to apply. Please forward your application letter, accompanied by a detailed Curriculum Vitae (CV), to the following email address:

Be sure to indicate the Job Reference Number: FSM/IID/2025 in your application.

All applications must be submitted by 26th September 2025.

Take the next step in your career and join us in shaping the future of banking.